Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
About the role
- Case Management Specialist ensuring smooth operations and efficient workflow for mortgage applications. Liaising with clients and various stakeholders to maintain compliance standards and resolve issues.
Responsibilities
- Act as the first point of contact for mortgage applications
- Build and maintain relationships with clients
- Provide timely responses to inquiries
- Liaise with Valuers, Mortgage Brokers, and Solicitors
- Work with Case Managers to support business objectives
- Input, update, and maintain data for mortgage applications
- Resolve queries and ensure smooth allocation of cases
Requirements
- Minimum experience mid-level
- Strong interpersonal skills
- Proactive and efficient approach
- Ability to work under deadlines
- Knowledge of mortgage application processes and compliance standards
Benefits
- Customer Focus
- Teamwork & Cooperation
- Value our People
- Continuous Improvement
- Positive Contribution
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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