Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- IT Manager coordinating development and maintenance of systems at Kordsa. Leading IT projects and ensuring data compliance with LGPD regulations.
Responsibilities
- Coordinate development, implementation and maintenance activities for systems;
- Coordinate all IT projects and requests (infrastructure, development, user support and cybersecurity);
- Ensure the maintenance and availability of the company’s digital data in compliance with LGPD (Brazilian General Data Protection Law);
- Manage infrastructure resources with team support (Web servers, file servers, TS, virtualization, applications, AMS, IIS, storage, ERP, and email systems);
- Manage support for SAP S/4HANA;
- Implement AI, automation (RPA), and new applications in line with market trends;
- International certifications (ISO 27001);
- Train and develop members of the IT technical team;
- Promote a data-driven mindset as part of the organizational culture;
- Identify and evaluate new technologies and products aligned with corporate policies and market standards;
- Maintain control of the company’s software and hardware inventory;
- Respond to audit requests;
- Define, monitor and control budget (CAPEX/OPEX) for expenses related to telephony, equipment, projects and technology services;
- Gather user requirements and oversee the development of new system projects using available internal resources or sourcing software, applications, or external service providers, aiming to fully satisfy user needs within acceptable cost and time standards;
- Provide and maintain mobile and fixed telephony resources;
- Comply with Health & Safety and PSRM standards required to perform the activities.
Requirements
- Bachelor’s degree in Computer Science/Computer Engineering, Information Systems, Systems Analysis, or related fields
- Proficient in Microsoft Office
- Knowledge of Power BI
- Knowledge of SAP
- Experience in an industrial/manufacturing environment
- Advanced English
- Specialization in Project Management; PMP certification
- Knowledge of TPM methodology
- Certification in Six Sigma methodology
Benefits
- Medical and dental plan
- Medication/psychotherapy reimbursement (%)
- Wellhub
- Company shuttle or fuel reimbursement
- On-site cafeteria
- On-site physiotherapy
- Profit sharing (PR)
- 14th salary
- Variable compensation
- Flexible working hours
- Hybrid work
- Life insurance
- Monthly day off
- 24/7 telemedicine
- Annual training plan
- Study incentive program
- Extended maternity and paternity leave
- Birthday day off 🥳
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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