Engineering Manager leading a data infrastructure team for experience analytics at Contentsquare. Driving high - impact data projects and fostering a collaborative engineering culture.
About the role
- Lead engineering team to consolidate core engineering and maintenance for Kong's hybrid products. Collaborate with key customers and shape technical culture with a focus on delivery.
Responsibilities
- You will be the leader of a team that consolidates core engineering and maintenance for the Kong on-premise and hybrid products.
- This team is the technical interface with key customers.
- You need strong technical leadership and a solid background.
- You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
Requirements
- 5+ years of managing maintenance or support teams and obsessing over customer experience.
- Experience doing reviews, hiring, comp.
- Experience managing remote teams and distributed workforce.
- Demonstrated leadership of Engineering teams.
- On-premise, cloud, and hybrid product background.
- Proven strong technical skills sets.
- Business fluent English language skills both written and verbal.
Benefits
- Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.
- Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.
- Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.
- Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.
- Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.
- Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes, debugging distributed services.
- Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.
- Set and manage expectations with other engineering teams, senior management, and external stakeholders.
- Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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