Conseiller de Vente chez Castorama garantissant la satisfaction client et développant le chiffre d'affaires du rayon. Proposant des solutions et accompagnant le client dans ses projets d'amélioration de la maison.
About the role
- Conseiller RC managing client relationships and operational procedures. Focused on achieving client objectives through effective communication and management techniques.
Responsibilities
- Communication: Represents the client company and projects its image (through attitude, behavior, language and clarity of expression) to end customers;
- Is responsible for Konecta's internal and external image;
- Listens to and adheres to company policy;
- Contributes to effective overall communication between departments.
- Operational management: Implements, across all operations to which they are assigned, all resources made available to them in order to achieve the objectives set;
- Actively contributes to the client's development and achievement of objectives by responding appropriately to interlocutors' needs and expectations through active listening and personalized advice;
- Must satisfy and retain prospects or customers through active listening, providing information tailored to their needs and personalized advice;
- Handles various contacts across all channels, taking into account both their own objectives and the client's request;
- Complies with the quality standards defined by the company regarding procedures, tools, processes, etc.;
- Verifies the relevance and accuracy of all information before communicating it to clients or prospects.
- Administrative management: Immediately reports to their supervisor or manager any issue that may alter or compromise the smooth running of operations (special client requests, malfunctions, etc.);
- Collects, records and ensures the integrity of information regarding client requests and responses provided in order to update the client file and/or profile and to establish follow-up and personalization of customer relationships;
- Is responsible for the confidentiality of information processed and/or communicated in the course of their activities.
Requirements
- N/A
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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