Azure engineer providing 3rd line support and project services to multiple international customers. Focusing on Cloud technologies and working with incident management and technical teams.
Responsibilities
Provide third line incident management (diagnosis, investigation, resolution)
Technical project implementation services to Kocho’s customers focusing on Cloud technologies
Work with incident management, service desk, other technical teams and the customer
Understand SLAs in a production environment
Provide detailed and effective communication to internal teams and customers
Develop and enhance cooperative interdepartmental relationships
Requirements
AZ-900 Microsoft Azure Fundamentals
ITIL v3/v4 Foundation
AZ-104 Microsoft Azure Administration (Desirable)
AZ-140 Configuring and Operating Microsoft Azure Virtual Desktop (Desirable)
AZ-305 Microsoft Azure Solutions Architect (Desirable)
Experience with vulnerability management platforms
Exposure to hybrid cloud environments (Azure/On-prem)
2-5 years’ experience with Microsoft Windows Server OS in an Enterprise environment
2-5 years’ experience with Microsoft Windows Active Directory Services
PowerShell scripting (analyse, edit & create)
Configuring and maintaining Azure resources
Compile technical documentation and user guides for IT systems and applications
Monthly Patch Monitoring (Desirable)
Vulnerability Remediation Tool Expertise - Utilize tools such as N-Able, Azure Update Manager, and Autopatch to manage patching workflows
Scripting & Automation
Windows Server Maintenance
Strong written and oral communication in English (must)
Strong presentation skills (considered an asset)
Benefits
Flexible collaboration spaces that encourage our people to Become Greater
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