Supply Chain Specialist managing international supplier relationships and performance for Cartus's relocation services. Focus on process improvement and collaboration with internal departments.
Responsibilities
Focus on international supplier management within the designated region.
Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.
Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.
Track and report supplier and operational escalations daily through internal systems.
Provide regular updates on service and best practices to designated supplier networks.
Support reporting requirements by analyzing and tracking service defects to identify trends.
Organize and participate in supplier review meetings.
Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues.
Facilitate internal and external training sessions.
Arrange and facilitate new hire training
Maintain documentation of Supply Chain Management processes.
Attend internal operational and senior meetings as needed.
Engage with operational teams through virtual meetings, representing Supply Chain.
Support supplier pricing requests and new business pricing.
Handle ad hoc reporting requests and system troubleshooting.
Conduct regular audits of supplier platforms.
Resolve supplier invoicing issues.
Participate in project work aligned with Supply Chain Management strategy.
Creating supplier profile and work initiation in internal systems
Work with supplier network, Supply Chain Management and client services to bring resolution to service and invoice escalations.
Requirements
Ability to manage complex and multi-supplier relationships
Ability to support manager with team requirement and/or supplier management
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