Hybrid Clinical Information Systems Analyst – Associate

at Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

• Job title: Clinical Information Systems Analyst – Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Epic Application Analyst providing tier-one support in a fast-paced healthcare environment. Responsible for multiple Epic Modules and project management duties under supervision.

Responsibilities

• Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios.
• Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• With supervision, creates test scripts, timelines, and plans for application and workflow changes.
• Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.
• Coordinates and participates in requestor and user testing of application changes.
• Provides tier-one support to end-users both remotely and in-person.
• Monitors, investigates, troubleshoots, and resolves incoming tickets.
• Serves as a liaison between users and vendors.
• Coordinates system fixes and changes with software vendors.
• Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

Requirements

• Strong written and verbal communication skills
• Critical and analytical thinking proficiencies.
• Organizational management skills and ability to multitask.
• Basic project management skills.
• Epic certification must be maintained per Epic Corporation standards.
• Epic certification/proficiency in Cupid or ASAP Preferred.

Benefits

• Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
• Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
• Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
• Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
• FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
• Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
• Time Off - A generous leave program offers multiple paid leave options:
• - Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• - Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• - Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• - Holidays: 12 set paid holidays each year.
• Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.