Principal Consultant leading data center advisory services for DNV Energy Systems. Drive business development and technical consulting for energy infrastructure projects across multiple US locations.
About the role
- Director of EU Services overseeing customer outcomes and retention for life sciences SaaS company. Focused on account management, technical support, and project delivery in regulated environments.
Responsibilities
- Own account health: Manage a portfolio of EU accounts as the primary strategic point of contact post-implementation
- Drive outcomes and expansion: Build and maintain tailored success plans aligned to each customer’s business goals
- Cultivate senior-level relationships within customer organizations
- Serve as the primary voice of EU customers internally
- Proactively manage customers through new feature releases and configuration changes
- Provide responsive support via email, chat, and ticketing systems
- Triage and escalate complex technical issues to Engineering or Product
- Document common issues, resolutions, and best practices
- Lead end-to-end implementations of the Kivo platform through structured project management
- Facilitate discovery and design workshops; translate regulated process requirements into configured platform solutions
- Support the customer’s validation workstream by educating customers in the Kivo validation methodology
- Partner with the Data Migration team on discovery and production cutover checklists
- Guide customers through change management activities
Requirements
- 8–10+ years of experience in a customer success, implementation, or blended services role within a life-sciences SaaS environment (pharma, biotech, med-device, or CRO)
- A robust and knowledgeable R&D (Regulatory, Clinical, Quality) background
- Hands-on experience with life-sciences SaaS platforms for Regulatory, Clinical Operations, and/or Quality process and document management
- Demonstrated track record of owning customer retention, expansion, and satisfaction metrics (GRR, NRR, NPS/CSAT) across a portfolio of enterprise accounts
- Working knowledge of regulated industry requirements (GxP, 21 CFR Part 11 / Annex 11) and comfort supporting validation deliverables (CSA/CSV)
- Experience leading software implementations in a regulated environment, including project planning, stakeholder management, and go-live delivery
- Excellent written and verbal communication skills in English; comfortable presenting to technical users and C-suite stakeholders alike
- Based in the EU with the flexibility to occasionally time-shift for US-based project collaboration.
Benefits
- Proactive success management
- Hands-on platform implementation expertise
- Responsive technical support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Channel Management at Pizza Hut managing digital growth and market optimization strategies. Leading channel performance analysis and local marketing guidance.
Senior Director overseeing strategies for membership, chapter & group engagement in support of organizational growth. Collaborating with internal teams and chapters for improved member experiences.
Director of Pro Bono position at Maryland Legal Aid overseeing pro bono service integration. Engaging with law firms and partners to enhance access to justice.
Senior Director of Admissions leading admissions department and ensuring compliance with educational standards. Motivating and managing personnel to achieve successful student outcomes.
Director of Competitive Intelligence at Huntington managing analytical frameworks and financial insights. Responsible for competitive intelligence and earnings preparation in a fast - paced environment.
Senior Director overseeing reliability and resiliency at Capital One. Focused on enterprise - scale systems architecture and operational stability.
Director of Information Technology at Fiserv leading application development teams to ensure project delivery. Managing complex technology projects and collaborating with business stakeholders.
Director of Global Payouts Product Strategy leading global product strategy at Fiserv. Advancing disbursement capabilities for platforms in over 110 countries through collaboration and innovation.
Practice Director driving solution design and technical leadership in Oracle JD Edwards. Collaborating with sales and delivery teams to address business challenges for enterprise clients.