Technical Customer Support L2 supporting Level 1 agents with complex technical issues. Collaborating with teams to ensure efficient troubleshooting and improving service delivery for EV charging systems.
About the role
- Enterprise Architect optimizing global technology ecosystem at Kimball Electronics. Leading design and deployment of technology solutions for manufacturing systems and strategic initiatives.
Responsibilities
- Lead the design and optimization of the company’s global technology ecosystem
- Ensure that enterprise systems, data platforms, and digital capabilities are scalable and secure
- Align IT infrastructure, applications, and data systems with business strategy
- Collaborate with engineering, operations, and IT teams to ensure architectural support
- Evaluate emerging technologies and recommend adoption strategies
- Provide architectural oversight for major transformation projects
Requirements
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field
- Knowledge of architecture frameworks and enterprise integration patterns
- Experience with cloud platforms (AWS, Azure, GCP, BTP), hybrid environments, and edge computing
- Strong understanding of manufacturing systems (ERP, MES, PLM) and their integration
- Familiarity with AI/ML infrastructure, industrial IoT, and data platforms
- Proven ability to lead cross-functional teams and influence at the executive level
- Ability and willingness to travel globally
- A willingness to work flexible hours to support global business needs
Benefits
- Reasonable accommodations for individuals with disabilities in our job application process
- Training to help employees develop, present and carry out their ideas
- Empowerment for workers to implement small-scale changes
- Recognition for achievements and efforts
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