Support Operations Specialist optimizing customer support operations using AI and automation strategies. Collaborate with cross - functional teams to enhance workflows and ensure efficient customer service.
About the role
- Operations Executive responsible for enhancing MediSEAT and Virtual DC regional operations in Singapore. Managing operational execution and inventory data for effective supply chain management.
Responsibilities
- Execute, stabilize, and continuously improve MediSEAT and Virtual DC regional operations
- Manage end-to-end order execution, ensuring SLA adherence and issue resolution
- Ensure accurate and timely system updates to maintain operational visibility
- Collect, validate, and manage inventory data from distributors and subsidiary offices
- Monitor stock health and proactively identify risks related to aging, excess, shortages, and obsolescence
- Drive corrective actions for purchasing, replenishment, and sell-through in collaboration with sales and supply teams
- Prepare and deliver monthly S&OP / IBP, forecast performance, and distributor KPI reports
- Analyze demand vs. supply gaps, forecast accuracy, and inventory risks
- Translate data into clear, actionable, and decision-ready insights for leadership
- Act as the primary operational point of contact for distributors and subsidiary offices
- Coordinate effectively with sales, demand planning, supply chain, logistics, and systems teams
- Proactively escalate risks, bottlenecks, and key decision points to ensure timely resolution
- Maintain SOPs, governance standards, and audit-ready documentation
- Identify process gaps and support automation and system enhancement initiatives
- Drive operational transparency, data accuracy, and continuous improvement across the region
Requirements
- 5–8 years of experience in regional operations, supply chain, program management, or related roles
- Strong understanding of order-to-cash (O2C), inventory management, and S&OP / IBP processes
- Experience working with distributors, partners, and multi-country stakeholders
- Hands-on experience with ERP/CRM systems such as SAP, SFDC, or equivalent
- Advanced proficiency in Excel and strong reporting/analytical skills
- Bachelor’s degree in Supply Chain, Operations, Business, Engineering, or a related field
Benefits
- Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Accessibility to Public Transport
- Flexible Work Arrangements
- Group Health Insurances
- Flexi-Benefit Reimbursement
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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