System Engineer managing IT problems and user support across hybrid infrastructure. Focused on multiple locations in Germany with a strong emphasis on customer service and technical solutions.
Responsibilities
Classify and document incoming requests and incidents using our ticketing system
Analyze and resolve complex IT issues across local and cloud infrastructures from multiple vendors
Manage and maintain a hybrid infrastructure (Active Directory and Entra ID)
Provide general user support and assistance with IT questions and problems at various locations
Work with common solutions from various vendors for virtualization, backup, networking, as well as client and server operating systems
Create and maintain IT documentation
Set up and install IT equipment such as PCs, notebooks and smartphones
Requirements
Completed vocational training, e.g., as an IT specialist for system integration, or further IT qualification with relevant experience in an IT service desk or technical support
Experience with Microsoft 365 services and with client operating systems Windows 10/11 and server operating systems (from Windows Server 2019)
Knowledge of and practical experience with Active Directory and Entra ID
Strong communication skills and customer orientation
Good German and English skills, both written and spoken; basic Polish is desirable
Willingness to travel to provide local support to our satellite sites in Coswig, Döbeln, Leisnig and Heinsdorfergrund
Valid driving license (Class B)
Benefits
An exciting and attractive area of responsibility within an international corporation
Work in an enthusiastic, open-minded and dynamic team
Company car
Mobile working (remote work options)
Flexible working hours, individual development opportunities, JobRad (company bike leasing), company pension scheme (bAV), beverage flat-rate and much more
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