System Engineer providing IT support for various locations in Germany. Involves management of IT issues and infrastructure in a hybrid environment.
Responsibilities
Classify and document incoming requests and incidents using our ticketing system
Analyze and resolve complex IT issues across on-premises and cloud infrastructures involving multiple vendors
Manage and maintain a hybrid infrastructure (Active Directory and Entra ID)
Provide general support and assistance to users with IT questions and issues at various locations
Work with common solutions from various vendors for virtualization, backup, networking, as well as client and server operating systems
Create IT documentation
Set up and install IT equipment such as PCs, laptops, and smartphones
Requirements
Completed vocational training, e.g., as an IT specialist in system integration, or further IT training with relevant experience in an IT service desk or technical support
Experience with Microsoft 365 services and client operating systems Windows 10/11, and server operating systems (from Windows Server 2019)
Knowledge of and hands-on experience with Active Directory and Entra ID
Strong communication skills and a customer-focused approach
Good written and spoken German and English; basic knowledge of Polish desirable
Willingness to travel to provide on-site support at our branch locations in Coswig, Döbeln, Leisnig, and Heinsdorfergrund
Class B driving license
Benefits
An exciting and attractive area of responsibility within an international corporation
Work in an enthusiastic, open-minded, and dynamic team
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