Hybrid Regional Operations Supervisor

at Groups Recover Together

• Job title: Regional Operations Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Regional Operations Supervisor managing operations and leading teams for Groups in Tennessee. Delivering high-quality care, training staff, and driving operational excellence.

Responsibilities

• Build and lead a high-performing team and drive operational excellence within the assigned region/state
• Partner with the Clinical Supervisor to provide consistent and high-quality care for our members
• Hire, train, supervise, and support a team of Office Coordinators across multiple locations
• Deliver structured and effective onboarding for new employees
• Provide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on need
• Oversee day-to-day operations within all assigned locations
• Conduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reports
• Own/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
• Ensure all policies, procedures, and workflows are implemented and adopted within all assigned locations
• Collaborate with the regional leadership
• Address any elevated feedback from members or other stakeholders promptly and effectively

Requirements

• Bachelor’s Degree Preferred or equivalent combination of education and experience
• 4+ years of relevant experience in a multi-site operation
• Healthcare, retail, or hospitality experience preferred
• Must have the ability to travel between 40-60% of the time to all office locations
• Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.