Strategic Partner Product Manager responsible for managing ISV relationships at Salesforce. Focused on driving ecosystem growth and navigating developer agreements while collaborating with engineering teams.
About the role
- Key Account Manager building long-term partnerships for a healthcare fintech company in Munich. Ensuring customer satisfaction and contributing to company growth through collaboration and feedback.
Responsibilities
- You are responsible for your own customer portfolio and ensure that our customers are satisfied and successful with Nelly over the long term.
- As the central point of contact for users and decision-makers, you guide practices from onboarding through long-term use and develop sustainable customer relationships.
- You handle inquiries via chat, email, phone and during on-site visits, identify cross- and up-sell opportunities, and implement targeted customer retention strategies.
- In close collaboration with our product team, you bring in customer feedback and help to continuously improve Nelly.
Requirements
- You have at least 1 year of professional experience working with B2B or B2C customers.
- You have completed a bachelor’s degree or a vocational qualification.
- You are a strong communicator, have German at C2 level and very good English skills.
- You are motivated and enjoy working independently and with focus, while also collaborating with the team and with Nelly customers.
- With your open personality, structured way of working and enthusiasm for problem solving, you are a great fit for Nelly.
- Nice to have: experience in healthcare or finance.
- Advantageous: knowledge of Salesforce (or similar CRM tools) and Asana (or similar project management tools).
Benefits
- Flexible mobility: BVG ticket or Swapfiets membership for maximum mobility in Berlin
- Stay healthy: Urban Sports Club membership for exercise, recovery and balance
- Best work setup: high-quality hardware and tools for focused, efficient work
- Flexible working: trust-based working hours and a hybrid model
- Workation option: work up to 4 weeks per year where new ideas arise
- Rapid growth: steep learning curves, significant responsibility and real development opportunities
- Meaningful impact: join an AI-powered fintech that is sustainably transforming the German healthcare market
- Ownership instead of hierarchy: we trust independent work and clear responsibilities
- Strong office atmosphere: modern, cozy and dog-friendly office with genuine team spirit
- Well provided for: free drinks and snacks — available at all times
Job title
Job type
Experience level
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