SAP Service Desk Agent providing technical assistance and troubleshooting for SAP Finance modules at Landis+Gyr. Responsible for resolving user issues related to SAP Finance and Controlling.
Responsibilities
Providing technical assistance and troubleshooting for SAP Finance and Controlling modules
Responding to user queries and requests via phone, email, or ticketing system
Escalating complex or unresolved issues to 2nd level support
Documenting and updating solutions, procedures, and best practices for SAP Finance and Controlling support
Collaborating with other SAP support teams and business units to ensure smooth operations
Requirements
Min. 2-3 year’s work experience in the IT and/or finance department
Experienced in SAP Finance & Controlling processes and customizing
Detail and process oriented, organized and analytic mindset
Ability to maintain good relationships with the business area
Solution and results oriented, hands-on and willing to learn
Capacity to manage and prioritize tasks, adapt to new requirements and flexibility
Accuracy and precision in handling/administrating documents
Good social skills and motivation to work in multicultural environment
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