Financial Controller managing financial information accuracy for CMA CGM's fleet. Supporting activities like cost budgeting, variance analysis, and monthly financial reviews.
About the role
- Front-line representative overseeing daily operations at London River Services piers. Ensuring safety and efficiency while providing exemplary customer service to river operators and users.
Responsibilities
- Responsible for monitoring all day-to-day operational matters on LRS's piers, including those involving pier infrastructure, river operations and key stakeholder activity.
- Responsible for promoting a Vision Zero safety approach towards river operations, ensuring safety and assurance is maintained through compliance with legal/statutory requirements relating to marine operations and the application of TfL operational plans, policies and emergency procedures.
- Delivering an exemplary customer experience throughout all stages of the customer journey through delivering best practice towards pier operations
- To provide a safe and secure environment for all river operators staff and customers, able to administer First Aid if necessary.
- To oversee the operation of the pier in accordance with the pier operational plans, to ensure efficient use of space with minimum disruption to all users, having regard to any agreements with third parties.
- To treat all river operator's staff in an equitable manner, establishing good working relationships with river operators ensuring our contractual requirements are complied with.
- To provide service and local information to all customers.
- To be familiar with all the river services that operate and the local areas including all other transport services.
- To be familiar with LRS’s statutory licensing obligations with relevant authorities.
- To establish sound working relationships with neighbours and tenants.
- To work closely with all tenants and other parts of TfL and other transport modes regarding operational and emergency issues.
- To undertake other such duties as may be required from time to time.
Requirements
- Knowledge and experience working within the tidal Thames environment (essential)
- A flexible attitude is required to handle diverse issues/problems often under pressured circumstances (essential).
- Able to deal with all users in an objective, equitable and assertive manner. (essential)
- Have good abilities of comprehension and recognition. (essential)
- Able to make quick, accurate decisions having regard to the immediate and subsequent needs of all users. (essential)
- Good communication skills, both written and verbal are required. (essential)
- Good ability to advocate/negotiate with diverse people and organisations (essential).
- The post holder must be self-motivated and have the ability to carry through tasks without direct supervision. (essential)
- The achievement of high standards must be a motivating factor. (essential)
- Trained First Aider. (desirable)
- Understanding of Health and Safety and other relevant legislation.
- Awareness of river operations on the Thames.
- A good understanding of customer service dealing with a wide range of diverse people and organisations.
- The ability to maintain high operational standards and ensure compliance with legal requirements.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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