Franchise Business Manager managing relationships and performance across JETSET Pilates franchises. Focusing on operational excellence and brand consistency with a hands-on coaching approach.
Responsibilities
Own the day-to-day business relationship for an assigned portfolio of franchisees
Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth
Support franchisees through pre-opening, stabilization, and optimization phases of the business
Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
Identify early warning signs of underperformance and proactively intervene with structured support plans
Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
Conduct operational reviews, audits, and business evaluations as needed
Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
Support the rollout of new initiatives, programs, and tools across the franchise network
Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement
Requirements
Bachelor’s degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)
5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting (Boutique fitness, wellness, hospitality, or retail strongly preferred)
3-5 years of experience reviewing P&Ls and developing performance improvement plans
Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance
Strong knowledge of hiring, training, performance management, and team development best practices
Excellent written and verbal communication skills
2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools
Ability to travel regularly to support franchise partners in the field
A passion for boutique fitness, well-being, and community impact
Benefits
75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
Up to 4% match to 401(k) plan with no waiting period
Flexible fitness & wellness membership
Paid time off and company holidays
A culture that values innovation, ownership, and excellence
Opportunity to join a dynamic team in a rapidly growing company
A collaborative, supportive work environment where your contributions are valued and recognized
Professional development opportunities to enhance your skills and advance your career
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