Medical Science Liaison Manager focusing on Rare Diseases in Germany supporting KOL relationships. Engaging in scientific exchange and representing Ipsen at medical meetings and events.
About the role
- Senior Commercial Retail Manager optimizing Jellycat's retail experiences post-launch. Focused on operational excellence and ensuring brand standards across global markets in retail environments.
Responsibilities
- Owning the hypercare phase for all newly launched retail experiences, pop-ups, and permanent partner spaces.
- Acting as the single point of accountability once experiences go live, ensuring stability, readiness, and consistency.
- Leading the structured handover from Brand and Commercial teams into ongoing retail operations.
- Establishing clear hypercare frameworks, timelines, and exit criteria for each launch.
- Ensuring Jellycat’s brand standards, storytelling, and experiential intent are delivered exactly as designed in live environments.
- Identifying and resolve any execution gaps between concept and reality.
- Protecting the customer journey across staffing, VM, flow, maintenance, and experiential detail in collaboration with the stakeholders.
- Rapidly diagnosing and resolving operational issues during early trading periods.
- Working closely with retail partners, store teams, and suppliers to embed ways of working.
- Ensuring operational playbooks, standards, and training are fully understood and adopted.
- Serving as the connective tissue between Brand, Commercial, Creative, Production, and Retail partners once spaces are live.
- Translating Brand intent into clear operational guidance for store teams and partners.
- Providing structured feedback loops into Brand and Commercial teams based on real-world performance and observations.
- Providing direct leadership to retail resources across France and Germany, ensuring clarity of role and accountability during hypercare.
- Supporting the development of local retail capability to enable a smooth transition out of hypercare.
- Building a scalable support model, including UK based resources, to manage multiple concurrent launches.
- Acting as a calm, credible senior presence during high pressure launch periods.
- Capturing post-launch learnings to improve future experiences and activation models.
- Refining hypercare processes, tools, and standards to enable repeatable global rollouts.
- Sharing insights and recommendations to strengthen future design, build, and launch phases.
Requirements
- Senior experience in retail & retail operations, experiential retail, or flagship store environments.
- Proven track record supporting complex retail launches through live trading and stabilisation.
- Experience working with premium, luxury, or design led brands.
- Strong understanding of how retail environments operate once customers enter the space.
- Gravitas and credibility to operate confidently in high profile, live retail environments.
- Calm, solutions focused leadership style under pressure.
- Strong people leadership across multiple markets.
- Exceptionally organised with obsessive attention to detail.
- Excellent project and issue resolution capability.
- Strong understanding of retail standards, VM execution, staffing models, and customer flow.
- Confident communicator able to translate creative intent into operational reality.
- High proficiency in Microsoft Office and operational planning tools.
Benefits
- Discretionary Bonus Scheme
- Private Medical Insurance
- Group Life Cover
- 25 days paid holiday
- Hybrid working
- Employee Assistance Program
- Private Chef
- Regular social & team events
- Contributory Pension Scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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