Product Manager managing SASE and SECOPS services at IRIUM. Collaborating with teams to define service portfolios based on Fortinet technology in a hybrid work model.
Responsibilities
Gestión de Producto (50%)
Definir y mantener el portafolio de servicios para SASE y SecOps (MDR, XDR, SOC-as-a-Service, SOAR, Threat Intelligence, etc.) basado en tecnología Fortinet.
Gestionar el ciclo de vida del producto: desde el diseño del servicio, precios y empaquetado, hasta la ejecución del roadmap y su retirada.
Traducir la innovación de los proveedores (nuevos lanzamientos de Fortinet) en nuevas funcionalidades del servicio y ofertas de valor añadido.
Colaborar con los equipos de Desarrollo de Negocio y Marketing de Producto.
Recoger feedback de clientes y del mercado para guiar la evolución del portafolio.
Participar como experto en oportunidades de clientes apoyando a los equipos de preventa.
Operaciones y Excelencia en el Servicio (50%)
Actuar como puente entre producto y operaciones, asegurando que los diseños de servicio sean viables operativamente y escalables en los SOCs.
Definir procesos operativos, SLAs y KPIs para los servicios de SASE y SecOps.
Impulsar la automatización y prácticas nativas de IA en la entrega de servicios.
Coordinar con los equipos SOC, Service Delivery Managers e ingenieros de Fortinet para resolver incidencias y mejorar la calidad del servicio.
Requirements
Estudios universitarios reglados y finalizados en Informática, Ingeniería o similares.
Más de 6 años de experiencia en gestión de productos de ciberseguridad, operaciones SOC o diseño de servicios MSSP.
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