Operations Manager leading a team in managing claims operations at Capgemini. Focused on budgeting, reporting, and quality work output while fostering continuous improvement.
About the role
- Operations Analyst managing project compliance and feedback loops for Healthcare Research. Overseeing training records and administrative tasks while collaborating across teams.
Responsibilities
- Maintain feedback loop for Healthcare’s inner and external programs. Ensure feedback forms are completed post-project by both parties.
- Manage various delivery teams’ JobBook & NextWorkBench activities to ensure timely inclusion of financials and required documents.
- Provide back-up support as needed for various administrative and office roles
- Manages required training records, compliance requirements, basic background checks, and privacy policies (EphMRA, BHBIA, and client training tracking)
- Oversee various audit-based requirements for clients as needed
- Manage the secure drive network to ensure compliance and minimize risk of client IP
- Manage training-related administrative tasks such as calendar invitations and post-training feedback surveys
Requirements
- High School Diploma or higher
- Proven experience managing / prioritizing multiple accountabilities simultaneously in a fast-paced environment with high levels of detail and demand
- Customer service orientation: proven experience managing relationships to identify needs, understanding and/or translating needs into action
- General numeric aptitude/ financial skills
- Detail Orientation: ability to balance a multitude of logistical requirements, key milestones and execution/coordination of tasks
- Strong oral/written communication skills: able to understand/interpret, clarify and confirm others’ communications/ requests; must be concise
- Proficient in MS Office
- Coordinating and tracking projects
- Utilizing web-based software preferred
- Excellent time management, focused and efficient
- Ability to juggle several projects simultaneously, while prioritizing deadlines
- Comfortable working across departments and team
Benefits
- Career Development
- Generous PTO
- Healthcare plans
- Wellness benefits
- Flexible workplace policy
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