About the role

  • Sr. Manager leading customer-facing functions in aerospace and defense manufacturing. Driving growth strategy and enhancing customer experience through high-performance sales leadership and program management.

Responsibilities

  • Lead and continuously refine Sales processes—from lead qualification and pipeline management to forecasting and KPI reporting.
  • Administer and maintain pricing strategy, including catalog creation, updates, and market competitiveness insights.
  • Supervise, train, and mentor an Inside Sales Associate, ensuring cross-training and adherence to best practices.
  • Strengthen the customer experience by coordinating closely with Engineering, Planning, Operations, Finance, and Quality.
  • Monitor and coordinate commercial product and other deliverables supporting DoD subcontract customers.
  • Manage schedules, communication flow, status updates, and basic risk identification.
  • Collaborate with leadership and Marketing to execute advertising, trade show schedules, lead-generation activity, and sales collateral development.
  • Support website updates, content improvements, and branding enhancements.
  • Ensure departmental policies, procedures, and standard work documents remain current.
  • Manage domestic commissioned Sales Representative and global Reseller relationships.

Requirements

  • Bachelor’s degree in a technical discipline or business administration; alternatively, 10 years’ experience in technical Sales, Customer Service Management, or Program Management.
  • Minimum of 10 years of management experience in Sales, Customer Service, or Program/Project Management within a highly technical electro-mechanical manufacturing environment.
  • Experience in the sensor or test & measurement industry strongly preferred but not required.
  • Demonstrated success influencing cross-functional teams.
  • Familiarity with DoD subcontracting environments is beneficial.
  • Experience with Epicor SaaS or similar enterprise platforms is a strong plus.
  • Exceptional written and verbal communication skills.
  • Ability to collaborate cross-functionally and drive issues to resolution.
  • Ability to travel domestically/internationally (10–15%).

Benefits

  • Competitive medical, dental, and vision insurance with a generous company contribution
  • Company-paid life insurance at 1.0x annual salary
  • Access to employee wellness services
  • 20% bonus potential
  • Growth equity shares tied to Bookings, Revenue and EBITDA performance
  • Retirement savings and matching
  • Professional development opportunities
  • Short and long-term disability coverage
  • Accident insurance
  • Critical illness insurance

Job title

Senior Manager, Sales & Customer Programs

Job type

Experience level

Senior

Salary

$120,000 - $160,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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