Sr. Manager leading customer-facing functions in aerospace and defense manufacturing. Driving growth strategy and enhancing customer experience through high-performance sales leadership and program management.
Responsibilities
Lead and continuously refine Sales processes—from lead qualification and pipeline management to forecasting and KPI reporting.
Administer and maintain pricing strategy, including catalog creation, updates, and market competitiveness insights.
Supervise, train, and mentor an Inside Sales Associate, ensuring cross-training and adherence to best practices.
Strengthen the customer experience by coordinating closely with Engineering, Planning, Operations, Finance, and Quality.
Monitor and coordinate commercial product and other deliverables supporting DoD subcontract customers.
Manage schedules, communication flow, status updates, and basic risk identification.
Collaborate with leadership and Marketing to execute advertising, trade show schedules, lead-generation activity, and sales collateral development.
Support website updates, content improvements, and branding enhancements.
Ensure departmental policies, procedures, and standard work documents remain current.
Manage domestic commissioned Sales Representative and global Reseller relationships.
Requirements
Bachelor’s degree in a technical discipline or business administration; alternatively, 10 years’ experience in technical Sales, Customer Service Management, or Program Management.
Minimum of 10 years of management experience in Sales, Customer Service, or Program/Project Management within a highly technical electro-mechanical manufacturing environment.
Experience in the sensor or test & measurement industry strongly preferred but not required.
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