Merchant Support Specialist providing 24/7 customer service and technical support for fintech clients. Involves problem - solving and effective communication with diverse clients.
About the role
- Customer Service Representative managing customer inquiries and supporting sales teams at Intertek. Engaging with clients to address inquiries and ensure satisfaction with a focus on sustainability.
Responsibilities
- Handling national and international customer inquiries (written and by phone)
- Preparing quotations
- Managing the customer service inbox
- Supporting the sales team and operational departments in customer communications regarding commercial processes
- Sending customer mailings and measuring customer satisfaction
- Handling international inquiries and cross-border projects within the Intertek network
- General office tasks
Requirements
- Completed vocational training, e.g. as a foreign language correspondent, or a comparable qualification in a commercial/business field
- Very good German skills (at least B2) and English skills (at least B2)
- Additional language skills such as French, Italian, Spanish, or Chinese are an advantage (at least B1)
- Confident manner, ability to work in a team, and a reliable, independent working style
- Proficient user of MS Office programs
- Enjoy interacting with customers and have a good understanding of processes
- Commitment and initiative, and enjoyment of new challenges
Benefits
- An open corporate culture with flat hierarchies
- Commitment to sustainability for a future-oriented workplace
- JobRad bike program & corporate fitness with EGYM Wellpass
- Opportunity to improve English during working hours on site
- Corporate benefits program offering discounts
- Flexible working hours with time tracking to support work–life balance
- Discounted use of public transport through a job ticket
- Free beverages and fruit
- 30 vacation days per year for rest and relaxation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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