Hybrid Nurse Licensure & Compliance Coordinator

at IntellaTriage

• Job title: Nurse Licensure & Compliance Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Brentwood, United States

About the role

• Nurse Licensure & Compliance Coordinator managing multi-state nurse licensure and compliance inquiries while ensuring a positive nurse experience. Advocating for nurses and maintaining regulatory adherence at the organization.

Responsibilities

• ***About this role:***
• The Nurse Licensure & Compliance Coordinator is the first operational advocate a nurse encounters when joining our workforce. Every interaction — from an initial licensure inquiry to onboarding system access — is an opportunity to reduce friction, build trust, and demonstrate that we take the professional and personal investment our nurses make as seriously as they do.
• This role sits at the intersection of compliance rigor and relationship stewardship. You will manage multi-state license verification, credentialing timelines, and regulatory adherence — all while keeping the nurse experience at the center of every decision.
• ***What you'll do: ***
• **Licensure & Credentialing**
• Verify, track, and maintain active nurse licensure across all applicable states using primary-source verification methods and internal tracking systems.
• Manage license renewal calendars with advance notice workflows — ensuring nurses are notified 90, 60, and 30 days prior to expiration.
• Coordinate multi-state compact (NLC) status determinations and advise nurses on compact eligibility with empathy and clarity.
• Facilitate expedited licensure requests when patient care timelines demand it, owning escalation to licensing boards on the nurse's behalf.
• Monitor ongoing compliance requirements — continuing education, background checks, health screenings, required certifications — and proactively alert nurses to action items.
• Conduct periodic audits of active nurse records to identify and remediate compliance gaps before they become deployment barriers.
• Maintain working knowledge of state-specific practice acts and licensing board policies across the nurse deployment footprint.
• Generate and distribute regular compliance status reports to workforce operations leadership.
• **Nurse Communication & Experience**
• Serve as the primary point of contact for nurse licensure and compliance inquiries — delivering timely, plain-language responses across phone, email, and messaging channels.
• Proactively reach out to nurses when documentation is missing, a license is approaching expiration, or a compliance hold may affect scheduling.
• Advocate internally on behalf of nurses experiencing processing delays, system access issues, or credentialing bottlenecks.
• Gather and relay nurse feedback on credentialing and access processes to drive continuous improvement.

Requirements

• **Required**
• Associate's degree or equivalent combination of education and experience in healthcare administration, human resources, or a related field.
• 2+ years of experience in nurse credentialing, healthcare compliance, medical staff services, or workforce operations.
• Working knowledge of nurse licensure processes, multi-state compact (NLC) rules, and standard credentialing requirements.
• Demonstrated ability to manage a high-volume, time-sensitive workload while maintaining accuracy and responsiveness.
• Strong written and verbal communication skills with a customer-service orientation — especially in high-stakes or time-pressured interactions.
• Proficiency in Microsoft Excel and comfort working across multiple systems and databases simultaneously.
• **Preferred**
• Bachelor's degree in Healthcare Administration, Nursing, Business, or a related field.
• Prior experience in a contact center, nurse staffing, or travel nursing support environment.
• Familiarity with workforce management (WFM) platforms and staffing operations workflows.

Benefits

• This will be a full-time, hourly position based out of our Nashville office. You will be eligible for the full-time suite of benefits for hourly employees including medical, dental, vision, 15 days of PTO, and the opportunity to participate in the 401k program with a company match.