Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Manager, Workforce Management overseeing forecasting and optimization initiatives. Building relationships with business partners to achieve operational objectives in a growing team.
Responsibilities
- Perform forecasting analyses of the team’s transformation initiatives, innovations and optimization projects
- Build relationships with national business partners to understand their business and support their objectives
- Analyze and review business results and forecast implications
- Develop long-term forecasts and find ways to achieve business unit objectives
- Ensure capacity plans are accurate each month
- Proactively manage a multi-site and multi-skilled team
- Develop team members’ skills through coaching and optimizing internal processes
- Make recommendations to optimize business performance
- Help deploy the workforce management team to new business units
Requirements
- Extensive management experience
- Good understanding of Personal Lines and Commercial Lines underwriting
- Excellent communication skills
- Strong command of Excel, good knowledge of PowerPoint and Word
- Solid analytical, critical thinking, decision-making and problem-solving abilities
- Attention to detail
- Bilingualism (English and French) is essential
- In-depth knowledge of workforce management software such as NICE IEX, an asset
- Strong organizational skills and the ability to prioritize
- Proven leadership accomplishments
- No Canadian work experience is required; must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Pension offerings with the opportunity to receive guaranteed income for life via defined benefit pension plan
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