Storage Ops & Customer Service Associate handling customer inquiries for logistics company. Managing customer relationships and storage operations with high efficiency and empathy.
About the role
- Market Operations Analyst ensuring accurate service from outsourced back-office providers. Collaborating with multiple stakeholders to resolve issues and enhance process controls.
Responsibilities
- Oversight of our two outsourced back-office providers to ensure timely and accurate service that adheres to or exceeds our agreed service level provisions.
- Daily review of front office system reconciliations and work with our two outsourced back offices and trading desk to rectify outstanding issues.
- Rectify outstanding asset setup issues and corporate actions.
- Follow up on trade breaks, overdrafts, and other cash related issues.
- Review, identify and enhance process controls.
- Work with IT regarding trade data quality, efficiency of processes, electronic trading system connectivity.
- Post and approve client cash activity.
- Daily and Monthly price valuation.
- Monitor account on boarding and transition activities and resolve any related issues.
- Participate in weekly service meetings to discuss business activity, open issues and outline steps to resolve any outstanding items.
- Review and approve leveraged loan trade details and work with loans team in rectifying any trade related details.
- Work with London Market Operations Team in aligning procedures and oversight methodology.
- Work independently on ad hoc and project request.
Requirements
- The qualified candidate will possess a BA/BS in finance or business administration.
- Early professional experience in a Fixed Income support role and familiarity with global securities, derivatives, and options markets.
- Strong Communication skills - both written and verbal.
- Proactive and sees tasks to completion – much of the work is collaborative and requires proactivity, ownership of tasks and satisfactory completion of tasks with minimal oversight.
- Organized and strong attention to detail – much of the work requires multiple interactions and the need to communicate and deliver on several detailed tasks and/or projects.
- Proven ability to share tasks and work well with a partner in covering group accountabilities.
- Comfortable with a fast-paced environment, with a need to close out issues urgently, intra-day, to minimize risks and liabilities to Insight and our clients.
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