IT Infrastructure Analyst focusing on server management and data extraction for cost reduction. Engaging with users for requirement gathering and supporting BI tools.
About the role
- NOC/MOC Analyst responsible for monitoring and supporting critical environments, ensuring high availability and performance of IT services. Collaborating with support teams for incident management and reporting.
Responsibilities
- Monitor and support critical environments, ensuring high availability and optimal performance of IT services.
- Monitor alerts, perform initial diagnostics, and escalate to support teams according to established procedures.
- Document incidents and keep records up to date.
- Prepare availability and performance reports.
- Contribute to improvements in monitoring processes.
Requirements
- Experience with monitoring tools (e.g., Zabbix, Nagios, Grafana, Prometheus).
- Basic knowledge of networking (TCP/IP, DNS, VPN).
- Familiarity with operating systems (Linux and Windows).
- Good communication skills and ability to work under pressure.
- ITIL, NOC/MOC, or networking certifications (e.g., CCNA) - preferred.
- Experience with high-availability environments - preferred.
- Scripting knowledge for automation (Shell, Python) - preferred.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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