Operations Manager leading a team in managing claims operations at Capgemini. Focused on budgeting, reporting, and quality work output while fostering continuous improvement.
About the role
- Regional Support Operations Manager accountable for platform performance and customer support operations across the region. Driving operational excellence and collaborating with Product and Engineering teams to enhance service delivery.
Responsibilities
- The Regional Support Operations Manager is accountable for platform performance and customer support operations across a designated region, while maintaining a global mindset and alignment with enterprise-wide standards.
- This role oversees the regional Elite partner program, ensures high-touch, proactive service for strategic customers, and drives operational excellence.
- The position also owns platform strategy and execution across multiple platforms (X4A, X4C, XI, X4V), serving as a critical bridge between regional execution, global strategy, Product, and Engineering teams.
- Partner closely with Product and Engineering to drive platform improvements, resolve systemic issues, and enhance usability and performance within and across the regions.
- Develop and communicate platform strategy recommendations, ensuring alignment with long-term business goals.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3+ years in a global senior leadership role.
- Proven experience managing cross-functional technical teams, vendor partners, and enterprise application support.
- Experience with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management).
- Strong understanding of platform strategy, AI-driven support models, and self-service technologies.
- Excellent communication, analytical, and stakeholder management skills.
- Excellent presentation skills.
Benefits
- Opportunities to grow
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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