Operations Finance Business Partner at HPE responsible for financial strategy and analysis. Focused on operational and strategic decision - making affecting global capital strategies.
About the role
- Patient Financial Services Specialist responsible for managing patient accounts and collections at InfuSystem. Engaging with patients professionally while adhering to healthcare service standards.
Responsibilities
- Managing and documenting assigned patient accounts, including outbound collection calls
- Responding to inbound patient inquiries with professionalism and empathy
- Resolving patient disputes related to outstanding balances
- Delivering excellent and considerate communication to patients
- Collaborating effectively with internal departments regarding patient accounts
- Meeting departmental goals and activity metrics
- Processing account adjustments, credits, and refunds in accordance with company policies
- Monitoring and maintaining assigned accounts
- Reviewing financial hardship requests
- Forwarding insurance information to RCM departments for updates
- Handling bankruptcy notifications and records requests
- Providing backup coverage for the reception desk during PTO, breaks, and lunches
- Demonstrating a basic understanding of insurance benefits
- Collecting on outstanding account balances
- Performing other related duties and completing assigned projects
Requirements
- Associate degree (A. A.) or equivalent from two-year college or technical school; or one to four years’ related experience and/or training; or equivalent combination of education and experience.
- Two years prior experience in healthcare customer service and/or collection preferred
- Knowledge of Excel Spreadsheet software and Microsoft Office Word Processing software
- Attention to Detail.
- Clear understanding of Revenue Cycle and how to interpret an Explanation of Benefits, rejections and transactions.
- Experience answering patient questions to explain invoices, statements
Benefits
- Health, Dental, Vision
- Life Insurance, STD & LTD
- 401(k) with a specified Company Match
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Paid Parental Leave
- Employee Assistance Program
- Competitive Pay
- Direct Deposit
- Employee Referral Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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