Operations and Project Delivery Lead responsible for project support and delivery in Barbour ABI. Work within a hybrid model at Infopro Digital, focusing on operational excellence and service delivery.
Responsibilities
Support project delivery from early stage of initiation to final implementation
Develop and maintain project plans and timelines by breaking projects into do-able actions
Organise project meetings, contribute and communicate effectively to drive actions forward to timely completion
Work closely with the technical team to provide regular status updates to key stakeholders
Collaborate between product development and other business teams to understand and manage priorities and align resources to ensure client and stakeholder needs are met
Support customer insight initiatives for new products, manage and triage product feedback
Triage and prioritise requests into the team, ensuring timely and efficient resolution with clear communication
Manage critical and escalated issues by supporting the technical team and communicating updates effectively to stakeholders
Monitor and improve processes within the team
Identify efficiencies and support initiatives to streamline workflows within systems
Assist the Operations Director in managing product development resources, including cost management
Requirements
Demonstrable knowledge in project management techniques
Excellent planning and organisational skills
Excellent verbal and written communication skills
Excellent attention to detail
Ability to listen, collaborate and influence others across teams
Ability to adapt quickly and learn new things, such as JIRA software
Ability to identify and evaluate issues to support problem solving
Ability to drive actions to timely completion
Ability to manage priorities, work well under pressure and work to deadlines
Ability to take initiative and work independently
Positive, proactive ‘can-do’ attitude and desire for success
Strong IT skills (e.g. Microsoft: Teams, Word, Excel, Outlook, Powerpoint, use of GenAI) and interest in technology concepts
Strong commitment to ongoing learning and professional growth
Knowledge of collaboration and project management software tools such as Slack, Trello, JIRA
Experience collaborating with people within an agile software or business environment
Experience of managing relationships with suppliers
Project management qualification
Benefits
Hybrid working for everyone
3pm finish on a Friday
25 to 30 days holiday
Day off for your birthday
Purchase extra holidays
Volunteering days
Pension and Life Assurance
Great company culture that offers professional development, training and regular social events
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