Hybrid Operations – Project Delivery Lead

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About the role

  • Operations and Project Delivery Lead responsible for project support and delivery in Barbour ABI. Work within a hybrid model at Infopro Digital, focusing on operational excellence and service delivery.

Responsibilities

  • Support project delivery from early stage of initiation to final implementation
  • Develop and maintain project plans and timelines by breaking projects into do-able actions
  • Organise project meetings, contribute and communicate effectively to drive actions forward to timely completion
  • Work closely with the technical team to provide regular status updates to key stakeholders
  • Collaborate between product development and other business teams to understand and manage priorities and align resources to ensure client and stakeholder needs are met
  • Support customer insight initiatives for new products, manage and triage product feedback
  • Triage and prioritise requests into the team, ensuring timely and efficient resolution with clear communication
  • Manage critical and escalated issues by supporting the technical team and communicating updates effectively to stakeholders
  • Monitor and improve processes within the team
  • Identify efficiencies and support initiatives to streamline workflows within systems
  • Assist the Operations Director in managing product development resources, including cost management

Requirements

  • Demonstrable knowledge in project management techniques
  • Excellent planning and organisational skills
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Ability to listen, collaborate and influence others across teams
  • Ability to adapt quickly and learn new things, such as JIRA software
  • Ability to identify and evaluate issues to support problem solving
  • Ability to drive actions to timely completion
  • Ability to manage priorities, work well under pressure and work to deadlines
  • Ability to take initiative and work independently
  • Positive, proactive ‘can-do’ attitude and desire for success
  • Strong IT skills (e.g. Microsoft: Teams, Word, Excel, Outlook, Powerpoint, use of GenAI) and interest in technology concepts
  • Strong commitment to ongoing learning and professional growth
  • Knowledge of collaboration and project management software tools such as Slack, Trello, JIRA
  • Experience collaborating with people within an agile software or business environment
  • Experience of managing relationships with suppliers
  • Project management qualification

Benefits

  • Hybrid working for everyone
  • 3pm finish on a Friday
  • 25 to 30 days holiday
  • Day off for your birthday
  • Purchase extra holidays
  • Volunteering days
  • Pension and Life Assurance
  • Great company culture that offers professional development, training and regular social events

Job title

Operations – Project Delivery Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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