Hybrid Operations Manager – Global Risk & Legal

at International Justice Mission

• Job title: Operations Manager – Global Risk & Legal
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, United States

About the role

• Operations Manager driving operational excellence for the Global Risk & Legal division at IJM. Leading strategic planning, project management, and change initiatives to protect vulnerable people.

Responsibilities

• Lead GRL divisional strategic planning in alignment with global organizational priorities.
• Translate strategic objectives into actionable roadmaps, frameworks, OKRs, and execution plans that advance the divisional, pathway, and enterprise strategy.
• Serve as strategy advisor to the GRL Core Leadership Team, providing insight into priorities, tradeoffs, performance, impact, and problem solving.
• Ensure that behavior-centered insights are integrated into strategy formulation, framing, and execution.
• Ensure OKRs and success metrics are behavior centric where human decisions and actions are critical to success.
• Develop and manage a portfolio of cross-functional projects to ensure alignment, prioritization, integrated sequencing, and effective execution.
• Establish and oversee portfolio governance, tracking, and reporting to monitor progress, risks, and impact.
• Partner with project owners and managers to manage interdependencies, mitigate risk, and drive decision making.
• Oversee high-priority, cross-functional strategic initiatives within GRL and the Operations Pathway.
• Supervise and coach direct reports to build capacity, foster professional development, and sustain a healthy, high-performance, and collaborative team culture.

Requirements

• Graduate degree in pertinent area of study, or equivalent combination of bachelor’s degree and relevant work experience.
• 7-10+ years of professional experience in project or portfolio management, strategic planning, and change management.
• Project management or operations management certification preferred.
• Agile certification preferred.
• People management experience strongly preferred.
• Demonstrated experience leading or sponsoring initiatives requiring significant behavior change across teams or systems.
• Experience partnering with specialists (e.g., behavioral science, design, learning, or change experts) and integrating their work into enterprise execution.
• Strategic and critical thinker.
• Highly organized and detail oriented.
• Exceptionally collaborative across diverse teams.
• Clear, concise, and persuasive communicator, verbally and in writing.
• Budget management experience strongly preferred.
• Ability to translate strategy into behaviorally grounded execution plans.
• Ability to assess whether solutions are likely to be adopted and sustained in real operating contexts.

Benefits

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources