Hybrid Financial Services Administrator / Transfers Case Handler

at interactive investor

• Job title: Financial Services Administrator / Transfers Case Handler
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £27,300 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Financial Services Administrator handling pension transfers and customer queries at interactive investor, a leading investment platform in the UK.

Responsibilities

• Responsible for the effective processing of tasks within the Pensions Transfers department
• Processing Settlements, Transfers, Account to Account transactions and general customer queries
• Building good relationships with Customers, internal departments and external stakeholders
• Ensure adherence to departmental policies, procedures, and regulatory responsibilities
• Opportunity to develop your career within a market leading company

Requirements

• Provide outstanding customer service to meet the requirements of both internal and external customers
• Make customer contact via phone, email /letter to enable straight through processing, where appropriate
• Timely and accurate processing of all customer documents and returned queries to ensure that customer’s needs are met
• Adherence to the regulations that apply to the area that you are working in
• Responsible for the processing of all departmental administration tasks, with a high degree of accuracy
• Escalate any unresolved issues to the Specialists providing them with enough information to investigate the issue
• Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality
• Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
• Confident in delivering an efficient, consistent and high-quality service to our customers at every interaction.
• Ability to move between tasks and departments as business needs require
• Maintain the organisation’s first line of defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
• Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle