Hybrid IT Business Systems Analyst III

at IEHP

• Job title: IT Business Systems Analyst III
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $104,042 - $137,842 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SDLC
• Location requirements: Hybrid, Rancho Cucamonga, United States

About the role

• IT Business Systems Analyst III responsible for planning and implementing IT solutions at IEHP. Leading technology upgrades, guiding teams, and collaborating with stakeholders in healthcare.

Responsibilities

• Serve as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
• Provide input from a business and IT perspective.
• Provide guidance and leadership to impact process changes that will help the IT Organization improve service and delivery to its customers.
• Provide leadership, mentorship, and direction to IT and business Team Members.
• Coach and transfer knowledge to less experienced Team Members.
• Lead the planning, design, and implementation of technology upgrades and software application releases.
• Lead the business process redesign and documentation as needed for new technology.
• Establish contracts and budgets with external service providers, ensuring that vendors meet commitments and deliver quality products and services.
• Performs requirements analysis, translating business needs into technical system requirements and specifications.
• Lead the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes).
• Conduct data gathering and analysis to understand business strategy requirements.
• Develop and maintain system documentation including system requirements, design documents, process flows, intake requests, project plans, issue logs, and test plans.
• Generates appropriate communication, process and plans for mitigating the disruption of change.
• Evaluate system performance measures to ensure that systems are scalable and continue to meet IEHP needs.
• Coordinate and perform testing of applications as needed.
• Facilitate project and problem-solving meetings with businesses with both business and IT groups.
• Build liaison relationship with business and IT.
• Establish and maintain liaison relationships with business and IT to provide effective solutions.
• Manage stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction.
• Track and report progress on technical implementations and manage customer expectations.
• Investigate problems and resolves working in conjunction with technical teams.
• Assist with the investigation and statement of problems.
• Escalate issues as appropriate.
• Conduct research on hardware and software products and proposes recommendations to IT Management and Business sponsors.
• Provide support in creating reports, research, and documentation for the analysis of business satisfaction.
• Lead development and communicate business requirements and functional specifications for the design and implementation of business solutions.
• Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
• Participate in IT solution deployment activities.
• Ensure IT solutions meet business needs.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Requirements

• Seven plus(7+) years of technical systems analyst experience
• Five plus(5+) years working within IT development environment, with the familiarity of SDLC, relational databases, and development practices
• Five plus(5+) years of experience supporting complex software applications including custom-developed applications and commercial products
• Bachelor’s degree in Business Administration, Computer Science, Healthcare, or related program from an accredited institution required
• IIBA, CBAP preferred
• Advanced knowledge and understanding in the following: SDLC and various methodologies
• Formal requirements gathering methodologies
• Project management principles and practices
• Understanding of how to interpret needs of stakeholders correctly
• Requires technical, analytical, and interpersonal skills
• Proficiency with Microsoft PC desktop applications including Excel, Word, MS Project, and Visio

Benefits

• Competitive salary
• Hybrid schedule
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance