Hybrid Manager, Production Operations – Software Development Lifecycle

at ICON plc

• Job title: Manager, Production Operations – Software Development Lifecycle
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Manager overseeing production operations and technical teams in a leading clinical research organization. Collaborating with cross-functional departments to enhance productivity and ensure quality standards.

Responsibilities

• Managing all aspects of system requirements, system development, validation activities, ensuring smooth workflow and on-time delivery of data to customers
• Overseeing the planning, coordination, and execution of system application release schedules to meet organizational targets.
• Leading, coaching, and mentoring a team of production staff to ensure high performance and adherence to quality standards. Staff may include Technical Project Managers, Developers and Validation specialists.
• Collaborating with cross-functional teams, including Project Management, Image Operations, Data Management, Quality and Clinical Database programming
• Ensuring compliance with Standard Operating Procedures and application regulatory guidelines such as ICH and 21 CFR Part 11
• Identifying areas for process improvement and implementing initiatives to enhance productivity, reduce rework, and maintain system application quality.

Requirements

• Bachelor’s degree in life sciences, operations management, engineering, or a related field is preferred, with significant experience in software development lifecycle
• Proven experience in managing technical operations and technical teams, with a strong understanding of scheduling, planning and maintaining first time quality
• Strong leadership and organizational skills, with the ability to manage teams and drive results in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong problem-solving and decision-making abilities, with experience in implementing process improvements and managing operational challenges.
• Detail-oriented, proactive, and committed to driving operational excellence and maintaining high standards of quality and safety.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.