Legal Services Assistant providing administrative support to attorney workflows at Ice Miller. Managing projects and priorities, ensuring quality support across assigned timekeepers in a legal setting.
Responsibilities
The Legal Services Assistant position provides direct administrative support to assigned timekeepers and plays a key role in ensuring the smooth day-to-day management of attorney workflows.
Legal Services Assistants work in practice-specific support teams and share responsibility for overflow tasks, coverage, and high-quality support across all assigned timekeepers.
The Legal Services Assistant is expected to manage multiple projects and priorities, delegate appropriate tasks to other support teams, and ensure timely follow-up and quality control.
This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and discretion while interacting with clients, visitors, staff, and attorneys.
Success in this role requires strong organizational and technical skills, a collaborative approach, and a commitment to excellent service.
Requirements
High school diploma required
At least three (3) years of previous administrative experience in the legal industry required
Willingness and ability to learn multiple practice areas within the law firm
Ability to prioritize work and balance multiple projects and deadlines
Continuous learner who is adaptable and proactive
Contributes to a working group and provides reliable service to a diverse group of professionals
Ability to maintain a professional demeanor, exhibit sound judgment, use discretion, and maintain confidentiality
Ability to exhibit problem-solving skills and demonstrate initiative
Excellent clerical skills and knowledge of grammar, spelling, and punctuation
Exceptional client service skills in person, over the phone, and via email
Exceptional attention to detail and ability to work independently and proactively
Ability to work with a diverse group of professionals across all offices
Must be able to perform all essential duties
A professional, flexible, and positive approach to working with colleagues and clients
Must be able to perform all essential duties
Technical Skills Required: Intermediate to proficient skills in Microsoft Word, Adobe, Excel, and PowerPoint.
Proficiency in Word editing tools such as Litera, DocXtools, NTD, and Check is required.
Intermediate knowledge of legal billing software, conflicts and new matter software, document management systems, and expense reimbursement software is also required.
Prior experience with workflow software is a plus; at Ice Miller, we use BigHand to collaborate across offices within practice group teams.
Benefits
Ice Miller is committed to recruiting, developing, and retaining talented attorneys and professional staff from all backgrounds. • Candidates must have permanent authorization to work in the United States. • Ice Miller LLP is an Equal Opportunity Employer. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Other Requirements:
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