Director of Platform identifying and engaging founders for transformative healthcare ventures in India. Collaborating with teams to leverage existing infrastructure for local market adaptation.
IA
Hybrid Director, Administrative Support, Transactions
Posted 4 hours ago
About the role
- Director responsible for transactional operations within individual insurance at iA Financial Group. Ensuring operational stability, quality client experience, and engaging team development in a transforming work environment.
Responsibilities
- Lead, engage, and develop a management team responsible for the administration of individual insurance contracts nationwide
- Oversee day-to-day operations while ensuring compliance with service, quality, and productivity standards
- Develop, implement, and enforce policies, procedures, and service standards aligned with business strategy
- Ensure that existing processes deliver a high-quality experience for agencies, advisors, and clients
- Plan, organize, and manage departmental activities to achieve operational and strategic objectives
- Define, monitor, and analyze performance indicators to assess operational effectiveness
- Support competency development and employee engagement with a sustainability mindset
- Operate in a transforming work environment and contribute to operational reflections and adjustments
- Communicate proactively with divisional leaders and corporate services
- Support and advise managers and teams in resolving complex situations
Requirements
- Bachelor’s degree in business administration, actuarial science, or a related discipline
- Ten (10) years of relevant experience, including a minimum of three (3) years in a management role
- Experience managing high-volume transactional operations (an asset)
- Knowledge of individual insurance products (an asset)
- Strong proficiency with Windows-based office tools
- Fluent in French for daily communication and presentations with unilingual French-speaking partners
Benefits
- Flexible group insurance
- Competitive pension plan
- Employee share purchase plan
- Vacation and wellness days
- Personal development support
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonuses
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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