Hybrid Solution Engineer – Customer Operations

Posted last week

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About the role

  • Solution Engineer designing and implementing business solutions for customer operations. Engaging with stakeholders to ensure system security and performance while working remotely in Brazil.

Responsibilities

  • Design prototype and build business solutions following best practices to meet business needs based on feedback from stakeholders
  • Safeguard the security integrity and confidentiality of the company's internal systems and data by following company security protocols
  • Test business solutions and ensure performance is as designed; resolve any issues
  • Document solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
  • Perform business analysis to assist in gathering information about business process and customer needs from key business stakeholders
  • Develop plan for migration of business solution into environments and support stakeholders throughout migration process with minimal guidance
  • Compose the documentation and presentation of business analysis and solutions requirements to key stakeholders for validation and approval
  • Compose training materials and conduct training sessions for end users with minimal guidance
  • Identify enhancements and processes to evolve product and/or solution functionality

Requirements

  • Experience configuring and implementing a technical solution
  • Experience with assigned business applications, Salesforce experience a plus
  • Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Good problem solving critical thinking and analytical skills
  • Good collaboration skills applied successfully within team as well as with other areas
  • Good knowledge of business analysis and documenting functional requirements
  • Good knowledge of relational databases such as Microsoft SQL Server
  • Good knowledge of object oriented programming languages such as C# Apex or Python

Benefits

  • Indefinite-term contract
  • Career development resources
  • Wellbeing programs
  • Innovation practices

Job title

Solution Engineer – Customer Operations

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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