Hybrid Manager, Learning & Capability Building – Leader Learning & Core Capabilities

at Hyatt

• Job title: Manager, Learning & Capability Building – Leader Learning & Core Capabilities
• Job type: Full Time
• Experience level: Senior
• Salary: $90,000 - $115,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Manager of Learning & Capability Building responsible for executing enterprise learning programs at Hyatt. Leading effective learning solutions and driving continuous improvement through data and feedback.

Responsibilities

• Lead end-to-end execution of enterprise learning programs focused on Leader Learning and Core Management Capabilities, ensuring alignment to timelines, quality, and outcomes
• Own day-to-day program operations, delivery cadence, and risk mitigation
• Design and oversee blended, user-centered learning experiences that drive real-world application
• Translate business needs into learning strategies, program plans, and actionable roadmaps
• Drive stakeholder alignment and prioritization across cross-functional partners as the primary point of contact
• Oversee content strategy; Create or curate content, ensuring clarity, relevance, and scalability of complex topics
• Continuously evaluate and improve programs using learner feedback and data
• Establish governance and ensure alignment with enterprise standards and Hyatt brand expectations
• Define success metrics, analyze performance, and communicate actionable insights
• Leverage AI tools to improve speed, quality, and iteration across program design and execution

Requirements

• 6+ years of experience in Learning & Development, Talent Development, Program Management, Sales Enablement, or Consulting environment with a strong focus on learning, capability building, or change, or comparable experience
• Experience designing and delivering blended learning solutions
• Demonstrated experience owning complex programs end to end, with accountability for outcomes—not just design or facilitation
• Strong program and project management skills
• Experience working with learning technologies and external vendors
• Demonstrated ability to influence stakeholders and drive alignment
• Proven ability to operate independently in a fast-paced, matrixed organization

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription
• Paid Time Off, Medical, Dental, Vision, 401K with company match