Operations support role for deploying multi-site Electronic Health Record systems. Collaborating with clinical stakeholders and managing project timelines and budgets across various phases of deployment.
Responsibilities
Provide operational support for large-scale, multi-site Electronic Health Record (EHR) system deployment
Drive the planning, execution, and coordination of assigned workstreams ensuring alignment with project goals, timelines and budgets
Act as the primary point of contact for your workstream, facilitating collaboration among technical teams, clinical stakeholders, site leadership and senior management
Oversee all deployment phases, including pre-deployment, go-live, and post-deployment optimization
Communicate regularly with key stakeholders to provide updates, resolve issues, and maintain delivery momentum
Build trusted relationships with clients, vendors, and internal teams to ensure seamless deployment execution
Develop strong understanding of client practices, policies, and processes to effectively perform role responsibilities
Support development of deliverables, including data analysis, slide decks, written materials, and documentation to inform decisions and drive progress
Document and escalate patient safety issues identified during or after deployment through appropriate channels for timely resolution
Coordinate and support triage efforts, including events, forums, and incident management workflows
Requirements
Bachelor’s degree required; advanced degrees (e.g., MBA) or equivalent experience are valued
Oracle Health EHR implementation experience
Previous Healthcare IT or EHR deployment experience
Demonstrated experience in project coordination, project planning and execution and workstream domain
Advanced interpersonal and communication skills with the ability to clearly articulate and demonstrate the Oracle Health solutions to client audiences
Previous Federal consulting or experience working within the DoD, Veteran’s Health Administration (VHA) or Military Hospital System (MHS)
The ability to travel is an essential function of this role and may vary based on client, enterprise or project needs, with up to 75% travel to client sites nationwide
Candidates must comply with applicable client requirements, such as immunization and occupational health mandates
US Citizenship required
Benefits
Medical, dental, and vision coverage for employees and dependents
401(k) plan with a generous employer match
Employee stock purchase plan
Generous Paid Time Off policy
Paid parental leave and adoption assistance
Wellness Program supporting employee total well-being
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