Hybrid Associate Director, Configuration Management

at Humana

• Job title: Associate Director, Configuration Management
• Job type: Full Time
• Experience level: Senior
• Salary: $129,300 - $177,800 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Remote, United States

About the role

• Associate Director leading Configuration Management Operations at Humana. Focus on improving IT Configuration framework and data quality initiatives.

Responsibilities

• Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures
• Lead and define CMDB Data Quality strategic initiatives, goals, and OKR's
• Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements
• Define Configuration Management Completeness, Correctness, and Compliance goals
• Define CMDB Data Owner responsibility and governance standards
• Drive Configuration Management Governance and Accountability initiatives across the enterprise
• Identify and manage processes to close data quality gaps
• Communicate effectively with business stakeholders and technical team members
• Identify and drive process automation
• Team building and performance management

Requirements

• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• Experience assessing the impact of change on service quality and SLAs
• Experience establishing metrics that can be monitored against a benchmark
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities