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About the role
- Support role focused on facilitating patient access to medication in a hybrid healthcare environment. Involves liaising with patients and medical providers to ensure timely medication access.
Responsibilities
- **Humânia - a Viveo company.**
- **Caring for every life, plain and simple!**
- Humânia has over 18 years of experience and is a national reference in Patient Support Programs (PSPs), health education, and coordinated care, connecting patients with the pharmaceutical industry through technological, human, and personalized solutions to promote treatment adherence and overall health. Humânia is a consolidation of Profarma Specialty and Azimute Med.
- Humânia is part of Viveo, an ecosystem of care specialists that treats each life uniquely, connecting all links of the healthcare chain to simplify the health sector. With 100% national capital, Viveo is consolidated as the only company in Brazil operating comprehensively in the healthcare market. It offers reliable, agile, and innovative solutions in the manufacturing and distribution of materials and medications to hospitals, clinics, laboratories, pharmacies, wholesalers, pharmaceutical industries, and patients.
- With more than 50 units and 6,500 direct employees, our purpose is to care for every life. We seek to find and enable the innovations that will define how we care for people tomorrow.
- **Learn more at:** **https://www.humaniasaude.com.br/** and **https://www.viveo.com.br/**
- **Responsibilities:**
- Provide support across all medication access routes, including Public, Private, and administrative procedures;
- Map access information for high-cost medications to verify the release workflow and facilitate the patient's journey;
- Contact patients to advise on required documentation, how to obtain medication dispensing, and to follow up on process progress;
- Interact with prescribing physicians to clarify any questions regarding medication requests and preparation of documentation;
- Conduct in-person visits to patients, physicians, and payers when necessary;
- Assist patients in renewing documentation for treatment access;
- Stay up to date on the medication access pathways relevant to your role, identifying opportunities to enhance guidance for public and/or private access for the patients you serve;
- Manage a contact portfolio to ensure patients follow the required communication cadence according to each access profile;
- Act as support to supervision and/or as the focal point with the client on cases requiring attention or opportunities to improve the medication access program;
- Prepare and monitor access indicators and actively participate in results presentations and events when requested by the manager;
- Perform similar and/or related tasks.
Requirements
- Currently enrolled in a Bachelor's degree in Business Administration, Health, or a related field;
- Knowledge of medication access via Public or Private routes;
- Intermediate proficiency in Microsoft Office;
- Experience with patient support programs is a plus.
Benefits
- Health plan - caring for what matters most: your health;
- Dental plan - caring for your smile is part of it too;
- Home office allowance - more comfort for you on remote work days;
- Meal allowance - convenience and quality in your daily life;
- Transportation allowance - for stress-free commuting;
- Life insurance - security and protection for you and your family;
- Private pension plan - helping you plan for your future;
- PPR - Performance-Based Profit Sharing Program;
- Viveo Health Center - convenient access to multiple specialties in-person and via an online platform;
- Exclusive discounts at the Mafra Especialidades store;
- Total Pass - for fitness and well-being;
- Partnerships and exclusive discounts for employees - for education, leisure and more;
- Subsidy: up to 70% of the cost of devices and prostheses according to internal policy (benefit granted only for devices related to disabilities);
- Device replacement every 2 years upon medical recommendation, provided there is no evidence of misuse.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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