Hybrid Manager of First Impressions

at HUB International

• Job title: Manager of First Impressions
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $55,000 - $70,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Rockville, United States

About the role

• Manager of First Impressions at HUB International overseeing reception operations and employee engagement events. Ensuring professional interactions and supporting executive teams in a hybrid work environment.

Responsibilities

• Manage the centralized Reception Team and internal call center staff; provide day-to-day guidance and support across the region
• Establish and maintain consistent service standards, greeting protocols, and phone handling procedures across all locations
• Coordinate coverage schedules to ensure seamless front desk and call center operations
• Serve as the primary point of contact for facilities-related needs in conference rooms and reception areas, including scheduling systems, presentation equipment, and room readiness
• Manage mail distribution workflows, including scanning documents into the agency management system, and routing to client service personnel/teams
• Coordinate vendor relationships for office services including shipping, shredding, postage, and office supplies
• Onboard, train, and mentor front-of-house team members; provide performance feedback and support professional development
• Manage complex calendars for members of the regional executive team, including scheduling meetings, resolving conflicts, and anticipating needs
• Coordinate travel arrangements, including itineraries, accommodations, and expense processing
• Plan and coordinate execution of regional executive meetings
• Prepare materials for executive meetings
• Handle confidential correspondence with discretion
• Serve as a liaison between executives and internal/external stakeholders
• Plan, coordinate, and execute regional employee events including holiday celebrations, team-building activities, recognition programs, and milestone celebrations
• Manage event logistics including venue selection, catering, invitations, and budgets
• Lead the regional FUN Committee and identify opportunities to enhance workplace culture and team morale through creative, engaging events and initiatives. Partner with HR and leadership to align events with organizational goals and values.

Requirements

• High school diploma or GED equivalent required; Bachelor’s degree in Business or similar equivalent experience preferred
• Demonstrated experience in office administration, executive support, or hospitality/front-of-house operations
• Proven ability to lead, coach, and coordinate the work of others in a multi-location environment
• Strong organizational skills with the ability to manage competing priorities and meet deadlines
• Excellent interpersonal and communication skills—written and verbal
• High level of professionalism, discretion, and judgment when handling confidential information
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA)
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Flexible Spending Accounts (FSAs)
• Life and Disability Plans
• Long-Term Care
• Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Comprehensive Onboarding
• Continuing Education
• Flexible Work Arrangements
• Dress for Your Day
• Dress-Code Culture & Belonging