IT Application Operation Manager overseeing IT operations and ensuring application reliability at Vodafone. Managing projects, vendors, and IT transitions to enhance efficiency in Romania.
About the role
- Junior Delivery Manager supporting delivery and senior managers in portfolio optimisation for HSO. Ensuring timely delivery and successful customer relationship management.
Responsibilities
- Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets.
- Provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects.
- Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget.
- Ensure that all invoicing is completed to a timely and accurate standard.
- Use the MSFT DevOps application to capture all ongoing tasks and updates internally.
- Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead.
- Ensure timely completion of internal process and requirements as per the Company Handbook.
- Ensure any concerns around quality of deliverables are captured and escalated.
- Lead regular alignment calls with delivery teams for progress updates.
- Complete real-time reporting for use with team colleagues, customers and Senior Management.
- Be available as a point of contact for optimisations projects where required.
Requirements
- Previous experience in a project office/project delivery role.
- Project Management qualification (preferred).
- Strong Microsoft Office skills, including Microsoft Project.
- The ability to work in a busy environment and remain calm under pressure.
- The ability to work well within a team and develop good relationships with stakeholders, both internally and externally.
- High degree of self-motivation.
- Ability to work to tight timescales.
- Good communication and facilitation skills.
- Exposure to and use of project management methodologies and lifecycle (ability to hold meaningful conversations with PMs and be prepared to challenge where necessary).
Benefits
- Healthcare
- Dental
- Life Insurance
- Tonic Wellbeing
- HSO Perkz
- Flexible working when required and agreed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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