Provide administrative and operational support maximizing profitability at Desjardins. Serve as a technical expert and support various initiatives.
About the role
- Retail Account Operations Manager overseeing complex business issues for global accounts. Engaging with sales teams and resolving operational challenges for customer partnerships.
Responsibilities
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
- Plans and leads business analyses and provides recommendations to sales teams and business units
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
- Consults and advises on operational matters of high complexity to internal clients up to the Director level
Requirements
- First-level university degree or equivalent experience; advanced university degree preferred
- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
- Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
- Project management experience preferred
- Excellent communication skills; mastery in English is mandatory and German is preferred
- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
- Strong ability to collaborate and network with other groups and functions to reach business objectives
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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