Program Manager for global field supplier management driving operational consistency and compliance across markets. Collaborating with teams to design and deploy the global operating model for contractual field delivery.
Responsibilities
Define Collaborate with Managed Service Delivery and Professional Services teams to define the global operating model for contractual field delivery.
Translate business objectives into a standardized global framework.
Identify key success metrics, governance principles, and compliance requirements.
Ensure alignment with F&C strategy, customer experience goals, and operational priorities.
Design Partner with Global Field Process, Tools, and Supplier Management teams to design scalable and efficient processes.
Develop standardized workflows, templates, and governance models for contractual field delivery.
Ensure integration of supplier management practices and tools to support global consistency.
Validate design through stakeholder feedback and pilot programs before full-scale deployment.
Deploy Collaborate with regional markets to adapt and deploy the Beacon field delivery operating model.
Own and lead change management strategy to drive adoption and minimize disruption.
Develop and execute readiness plans, including training, communication, and stakeholder engagement.
Monitor deployment progress, resolve issues, and ensure alignment with global standards.
Govern Work with the PMO team to establish governance structures, reporting mechanisms, and KPIs.
Track compliance with global operating model standards.
Conduct regular performance reviews and implement continuous improvement initiatives.
Provide executive-level reporting and insights to leadership on program health and outcomes.
Requirements
Bachelor’s degree in business, Operations, or related field delivery (Master’s preferred)
10+ years in program management, global operations, or field delivery roles
Proven experience in designing and deploying global operating models
Strong program management and governance expertise (PMP or equivalent preferred)
Advanced stakeholder management and influencing skills in a matrixed environment
Expertise in change management and organizational transformation
Analytical mindset with proficiency in data-driven decision-making
Experience in contractual services delivery or managed services (preferred)
Familiarity with global field operations and supplier management (preferred)
Proficiency in tools like MS Project, and service delivery platforms (preferred)
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Job title
Program Manager – Global Field Supplier Management
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