Onsite Program Manager – Global Field Supplier Management

Posted 2 days ago

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About the role

  • Program Manager for global field supplier management driving operational consistency and compliance across markets. Collaborating with teams to design and deploy the global operating model for contractual field delivery.

Responsibilities

  • Define Collaborate with Managed Service Delivery and Professional Services teams to define the global operating model for contractual field delivery.
  • Translate business objectives into a standardized global framework.
  • Identify key success metrics, governance principles, and compliance requirements.
  • Ensure alignment with F&C strategy, customer experience goals, and operational priorities.
  • Design Partner with Global Field Process, Tools, and Supplier Management teams to design scalable and efficient processes.
  • Develop standardized workflows, templates, and governance models for contractual field delivery.
  • Ensure integration of supplier management practices and tools to support global consistency.
  • Validate design through stakeholder feedback and pilot programs before full-scale deployment.
  • Deploy Collaborate with regional markets to adapt and deploy the Beacon field delivery operating model.
  • Own and lead change management strategy to drive adoption and minimize disruption.
  • Develop and execute readiness plans, including training, communication, and stakeholder engagement.
  • Monitor deployment progress, resolve issues, and ensure alignment with global standards.
  • Govern Work with the PMO team to establish governance structures, reporting mechanisms, and KPIs.
  • Track compliance with global operating model standards.
  • Conduct regular performance reviews and implement continuous improvement initiatives.
  • Provide executive-level reporting and insights to leadership on program health and outcomes.

Requirements

  • Bachelor’s degree in business, Operations, or related field delivery (Master’s preferred)
  • 10+ years in program management, global operations, or field delivery roles
  • Proven experience in designing and deploying global operating models
  • Strong program management and governance expertise (PMP or equivalent preferred)
  • Advanced stakeholder management and influencing skills in a matrixed environment
  • Expertise in change management and organizational transformation
  • Analytical mindset with proficiency in data-driven decision-making
  • Experience in contractual services delivery or managed services (preferred)
  • Familiarity with global field operations and supplier management (preferred)
  • Proficiency in tools like MS Project, and service delivery platforms (preferred)

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave

Job title

Program Manager – Global Field Supplier Management

Job type

Experience level

SeniorLead

Salary

$130,700 - $205,200 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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