Construction Manager overseeing transportation construction projects in Colorado Springs. Leading client support, health and safety leadership, and efficient project management in a hybrid role.
About the role
- Senior Service Delivery Manager leading a high-performing global operations team for HP's Consumer Services. Responsible for resolving incidents and improving subscriber satisfaction.
Responsibilities
- Oversee containment, resolution and retrospectives of major service incidents and escalations raised from Customer Support, ensuring minimal subscriber impact and clear communication to stakeholders.
- Collaborate across Product, Engineering, and Customer Support organizations to address root causes and prevent recurrence of critical issues.
- Set focus on analyzing support case trends, device telemetry, and other operational data to identify systemic pain points and improvement opportunities.
- Sponsor continuous development of monitoring assets and operational dashboards to proactively measure health of service (account management, subscriptions, fulfillment, ecommerce…)
- Champion best practices in subscriber experience, operational excellence and proactive service management to increase efficiency and strengthen collaboration between global teams.
- Enable team delivery against key performance indicators (subscriber retention, NPS, cost targets).
- Leverage recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership.
- Deliver monthly presentations to Senior Leadership team, including status updates and executive summaries related to Major Incidents.
- Foster a culture of accountability, customer focus, consultative mindset and continuous learning within the team.
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, or related field (Master’s preferred)
- 10+ years of experience in service operations, incident management, or technical support, 5+ years in a people leadership role.
- Proven success managing large-scale consumer or SaaS service operations.
- Strong understanding of subscription-based business models and global customer support structures.
- Exceptional analytical skills with ability to translate data into insights and strategy.
- Outstanding communication, stakeholder management, and crisis leadership skills.
- Experience collaborating cross-functionally with engineering and product development teams.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Service Delivery Manager responsible for delivering Microsoft Teams Rooms and UC managed services. Ensuring contractual commitments and improving customer collaboration experiences.
Operations Manager overseeing pharmacy operations at health - tech startup Phil. Leading a team to ensure compliance and efficiency in medication processing.
Road Manager GenAI in charge of AI strategies in road management projects. Collaborating with diverse teams to enhance project outcomes through innovative AI solutions.
Group Acquisitions Manager at IVC Evidensia managing financial and tax activities in veterinary acquisitions. Collaborating with legal and financial teams to ensure compliance and due diligence.
Commercial Proposition Manager designing and positioning benefit - driven programmes to enhance employee engagement and satisfaction. Collaborating across teams to drive high adoption of reward solutions.
Internship focusing on data management and reporting in Asset Management at Technique Solaire. Assisting with technical and economic tracking of renewable energy assets.
Software Service Manager helping customers gain value from Microsoft licenses. Analyze and optimize Microsoft 365 solutions while collaborating with sales for customer needs.
Public Policy Manager shaping the regulatory framework for micromobility in Sweden and Finland. Collaborating with stakeholders to ensure Voi’s position as a preferred partner.
Public Affairs Manager at PLUS Communications developing and executing communications plans, managing projects and producing key written materials across various accounts.