AI Workflow Engineer developing AI - native products for marketing at OpenAI. Collaborating with diverse teams to enhance marketing workflows and effectiveness.
About the role
- AI Operations Consultant for Alto Software Group focusing on AI-driven efficiencies and automation across operations and systems. A role supporting cross-functional collaboration to implement impactful solutions.
Responsibilities
- Develop and embed an internal AI operations roadmap
- Identify high-impact automation opportunities across functions
- Prioritise initiatives based on measurable ROI and margin impact
- Set and track performance metrics for each AI deployment
- Design and deploy AI-enabled workflows across:
- Salesforce (CRM automation, data hygiene, workflow optimisation)
- Zendesk (ticket summarisation, tagging, routing, AI triage)
- HubSpot (marketing automation and lifecycle workflows)
- Zuora (billing process efficiencies and reporting automation)
- Thrive LMS (content optimisation and tagging)
- ThoughtSpot (data surfacing and operational insight triggers)
- Build automation pipelines using tools such as:
- n8n
- Empromptu
- Zapier / Make
- OpenAI / Anthropic APIs
- Webhooks and API integrations
- Leverage ASG’s Mission Control data platform to identify bottlenecks and inefficiencies
- Create event-triggered automation workflows
- Develop predictive operational insights
- Build AI-enabled reporting summaries for leadership
- Establish AI governance frameworks and data security standards
- Ensure GDPR-compliant deployment
- Develop internal AI playbooks
- Drive adoption and training across departments
Requirements
- Proven project management experience implementing AI-driven workflow automation in a SaaS environment
- Strong experience with CRM and marketing systems (Salesforce and HubSpot preferred)
- Experience with Zendesk or similar support platforms
- Strong API integration capability
- Experience using automation tools
- Proficiency in Python and SQL
- Experience working with LLM APIs and prompt engineering
- Understanding of RAG pipelines and vector databases (desirable)
- Experience operating in B2B SaaS
- Strong understanding of SaaS metrics (MRR, churn, NRR, GRR)
- Demonstrated ability to deliver measurable ROI from automation initiatives
- Strong cross-functional stakeholder management
- Builder mindset
- High agency and accountability
- Structured and analytical
- Commercially sharp
- Outcome-focused
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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