Clinical Provider Auditor II in a hybrid role at Elevance Health examining claims and collaborating to prevent fraud. Requires coding certification and auditing experience with a focus on compliance and training associates.
About the role
- Night Auditor responsible for guest services and front desk operations at The Farnam in Omaha, NE. Checking guests in and out, handling transactions, and ensuring excellent customer experiences.
Responsibilities
- Night Auditor (Overnight Shift 11 PM-7 AM)
- The Front Desk Night Auditor is often the first point of contact and the first impression for guests.
- Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- Perform the duties of a bell person as requested including parking and pulling vehicles for valet.
Requirements
- High School diploma /Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
- Handling objects, products and computer equipment.
- Basic computer skills to operate various property management and reservations systems, etc.
- Carry out the full scope of bell person responsibilities, including the parking and retrieval of guest vehicles for valet operations during overnight hours.
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays.
Benefits
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
Job title
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Experience level
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