As a Producer, support the Senior Producer in delivering AAA projects for Behaviour Interactive, a gaming industry leader. Collaborate with the leadership team to ensure high - quality product alignment.
About the role
- Technical Support Specialist in Cybersecurity at Hornetsecurity diagnosing and resolving client technical issues. Engaging with clients through various channels while providing exceptional customer experience.
Responsibilities
- Diagnostiquer et résoudre les problèmes techniques de nos clients professionnels par téléphone, e-mail et chat en ligne, notamment en ce qui concerne la configuration des systèmes, les fonctionnalités produits et les anomalies/améliorations.
- Créer des relations clients personnalisées en offrant une expérience client exceptionnelle.
- Remonter les incidents à l’équipe de développement et assurer leur suivi jusqu’à leur résolution.
- Transmettre les retours des clients à l’équipe de développement produit.
Requirements
- Bonne compréhension des protocoles réseau de base / sécurité mail ou Cloud
- Excellentes compétences logiques, analytiques et en résolution de problèmes techniques.
- Sens du service client et capacité à gérer des clients de haut niveau sous pression.
- Expérience dans la résolution de problèmes sur SMTP des produits cyber ou équivalent.
- Maîtrise professionnelle de l’anglais et du français – toute autre langue est un atout.
Benefits
- Moment clé pour rejoindre Hornetsecurity en termes de croissance et d’opportunités
- Environnement d’apprentissage rapide et fort esprit d’équipe
- Entreprise internationale : état d’esprit cosmopolite et multiculturel
- Politique de télétravail flexible
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