CRM Campaign Manager at home24 driving engagement and revenue through impactful CRM campaigns. Managing newsletters, customer journeys, and data analysis to optimize performance in e-commerce.
Responsibilities
Take ownership of the end-to-end process for our inspirational newsletters, from planning and creation to execution and reporting.
Create a dedicated experience for our homeclub members through a special newsletter and pioneer our new seller newsletter program through testing and implementation
Identify key touchpoints in the customer journey to feature inspirational content and work in close alignment with stakeholders like Graphics and Brand to plan and coordinate the creation of engaging newsletter content
Conduct regular, in-depth analysis and reporting of CRM campaign performance, translating insights into actionable optimization recommendations
Design and execute ongoing A/B tests to maximize newsletter effectiveness and drive deeper personalization, ensuring a data-driven approach to all CRM measures
Collaborate closely with cross-functional teams (e.g., sales, marketing, graphics, brand, editorial) to ensure seamless campaign execution and strategic alignment
Stay proactively informed about the latest CRM trends, technologies, and emerging AI applications, actively exploring how AI can enhance campaign effectiveness, personalization, and operational efficiency within your role
Requirements
Proven experience (2+ years) in CRM Campaign Management, ideally within an e-commerce environment
Strong hands-on experience with CRM automation platforms (ideally Emarsy) and experience with personalization tools (e.g. Dynamic Yield) are a plus
Demonstrated ability to plan, execute, and optimize multi-channel campaigns
Proficient in data analysis and deriving actionable insights from campaign performance metrics
Experience with A/B testing methodologies and a strong data-driven mindset
A keen interest in emerging technologies and its application in CRM
Highly organized, detail-oriented, and able to manage multiple projects simultaneously in a fast-paced environment
Strong collaborative spirit and ability to work effectively with diverse teams
A creative mindset and a passion for home & living topics
Excellent communication skills, both written and verbal: Fluency in English is required, German language skills are a plus.
Benefits
The chance to make an impact in a highly motivated team of professionals
An open-minded culture ready to incorporate new and creative ideas
Extensive learning opportunities from our home24 academy and external partners
Room for growth and development within your role through regular feedback rounds
Hybrid working model: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode.
The possibility to work up to two months per year within Germany or from an EU country
Relocation support for our non-EU candidates throughout the entire visa process and apartment search
The opportunity to take up to 30 days paid vacation each year to unwind and recharge
City mobility with a subsidized public transportation ticket and our eco-friendly bike leasing program
Company benefits including a pension scheme, 30% off the home24 assortment, and employee discounts at partner organizations
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