Business Coach / Consultant aiding small to mid - sized businesses in boosting profit and value. Involves conducting consulting sessions and using proprietary systems for client engagement.
About the role
- BDC Consultant managing customer relationship activities and sales support at Lexus of Vancouver. Maximizing lead conversions and enhancing dealership operations.
Responsibilities
- Maximizing Internet Lead and Portfolio Management TO performance
- Facilitate effective TO distribution to Sales Advisors
- Follow-up with TO’s to ensure work-flows have been executed
- Review internal notes ensuring each TO is handled personally and promptly
- Keep daily notes on TO activity to ensure a regular follow up and reporting process
- Be fully prepared for daily appointments
- Confirm appointments prior to arrival time
- Reschedule “No Show” appointments when necessary
- Understand importance and benefits to the retail business
- Identify opportunities to build trust and mutual respect
Requirements
- High school diploma
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
- Strong organizational skills
- 2-4 Years of Customer Service or Sales Experience
- Experience in automotive industry a plus
- Experience using CRM tools, Automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions a plus
- Experience reviewing and improving processes to increase efficiencies
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Job title
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